Shipping policy
How We Deliver
Every website order is packed and dispatched from our café at N Block Market, Greater Kailash-1, New Delhi. Our frozen desserts travel in an insulated thermocol box with dry ice or gel packs, so your gelato arrives frozen and ready to scoop.
Delivery Areas & Timelines
- Delhi: Order by 8 PM for same-day delivery. Orders placed after 8 PM are delivered the next day from 12 PM. Want it on a later date? Add your preferred date and time in the order notes at checkout.
- Pick up for free: Choose store pickup at checkout and collect your order from our Greater Kailash-1 café, usually ready within 2 hours.
- Quick delivery apps: You can also order from our cafés on Zomato, Swiggy and Blinkit.
- Gurugram, Noida and other cities: Not yet available on the website. For bulk, gifting or institutional orders, WhatsApp us on +91 99102 65637.
Delivery Charges
- ₹99 per order in Delhi
- Free on orders of ₹999 and above
- Free for store pickup at Greater Kailash-1
Bulk, hotel, restaurant and corporate orders are quoted separately.
Questions about your delivery?
Call our Greater Kailash-1 café on +91 92661 04527 or WhatsApp +91 99102 65637 with your order number.
Received a Melted or Damaged Order?
Frozen products are sensitive to transit delays. If your order arrives melted, damaged or incorrect, please email vedansh@natturz.com within 24 hours of delivery with photos, and we will arrange a replacement or refund as per our Refund & Cancellation Policy.
Grievance Officer
For any delivery complaint that isn't resolved, you can write to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:
Vedansh Goyal, Co-founder
Natturz Bio Kontrol Private Limited, M-13, LGF, South Extension Part 2, New Delhi 110049
Email: vedansh@natturz.com
Phone: +91 99102 65637
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.
