How We Deliver

1.5 Degree products are frozen desserts and fresh plant-based beverages that travel through a temperature-controlled cold chain. Orders are delivered in insulated packaging with dry ice or gel packs to keep your gelato frozen.

Delivery Areas & Timelines

• Delhi-NCR: Same-day or next-day delivery on most orders placed through our website, or quick delivery via our partners on Zomato, Swiggy and Blinkit.
• Visit our cafés: You can also buy directly at our cafés at N Block Market, Greater Kailash-1 and Aurobindo Road, Hauz Khas, New Delhi.
• Other cities: We are expanding our cold-chain network. Write to us to check serviceability for bulk or institutional orders.

Delivery Charges

Delivery charges, if applicable, are shown at checkout before payment. Bulk, hotel, restaurant and corporate orders are quoted separately.

Received a Melted or Damaged Order?

Frozen products are sensitive to transit delays. If your order arrives melted, damaged or incorrect, please email vedansh@natturz.com within 24 hours of delivery with photos, and we will arrange a replacement or refund as per our Refund & Cancellation Policy.

Grievance Officer

For any delivery complaint that isn't resolved, you can write to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:

Vedansh Goyal, Co-founder
Natturz Bio Kontrol Private Limited, M-13, LGF, South Extension Part 2, New Delhi 110049
Email: vedansh@natturz.com
Phone: +91 92661 04520

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.