Perishable Products

As our gelatos, kulfis, popsicles and beverages are perishable frozen foods, we are unable to accept returns once an order is delivered. However, your satisfaction matters to us and the following protections apply.

Replacements & Refunds

• If your order arrives melted, damaged, incorrect or incomplete, notify us within 24 hours of delivery at vedansh@natturz.com with your order number and photos of the product and packaging.
• After verification, we will offer a free replacement or a full refund for the affected items, your choice.
• Approved refunds are processed to the original payment method within 5-7 business days.

Cancellations

• Orders can be cancelled free of charge before dispatch by emailing us with your order number.
• Once an order has been dispatched under cold-chain, it cannot be cancelled.

Quality Commitment

Every batch is manufactured in our HACCP, ISO 22000:2018 and ISO 9001:2015 certified facility. If anything about your order falls short, tell us and we will make it right.

Grievance Officer

If your concern isn't resolved, you can write to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:

Vedansh Goyal, Co-founder
Natturz Bio Kontrol Private Limited, M-13, LGF, South Extension Part 2, New Delhi 110049
Email: vedansh@natturz.com
Phone: +91 92661 04520

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.