Privacy Policy

Last updated: 29 September 2026

This Privacy Policy explains how Natturz Bio Kontrol Private Limited (“1.5 Degree”, “we”, “us”), with its registered office at M-13, LGF, South Extension Part 2, New Delhi 110049, collects, uses, shares and protects your personal data when you use www.1.5degree.co, order from us, visit our cafés or contact us. It is published under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1. Data we collect

  • Identity and contact: name, phone number, email address, and delivery or billing address.
  • Order data: products ordered, order value, delivery instructions and order history.
  • Payment data: payments are processed by our payment partners. We receive a payment confirmation and may receive limited details such as the last digits of a card or a UPI handle; we do not store full card numbers, CVV or banking passwords.
  • Device and usage data: IP address, browser and device type, pages viewed and cookies, collected automatically when you use the website.
  • What you send us: messages, reviews, photos of a delivered order, event or catering enquiries, and anything you submit through our forms.

We do not ask for sensitive personal data such as health records. If you choose to tell us about an allergy or dietary need, we use it only to handle your order or query.

2. Why we use it

  • To take, deliver and support your orders, including replacements and refunds;
  • To respond to your questions, complaints and event enquiries;
  • To send order updates by SMS, WhatsApp or email;
  • To send offers and news, only if you have opted in; you can opt out at any time;
  • To run, secure and improve the website, prevent fraud, and meet our legal, tax and accounting obligations.

We process your data with your consent, given when you place an order, create an account, submit a form or opt in to marketing, or for the legitimate uses permitted under the DPDP Act, such as fulfilling an order you have asked for or complying with law.

3. Who we share it with

We share only what each party needs to do its job:

  • Our e-commerce and checkout providers (Shopify and Shopflo);
  • Payment gateways and banks that process your payment;
  • Delivery and logistics partners who bring your order to you;
  • Messaging and email service providers we use to send order updates;
  • Professional advisers and auditors, and government or law-enforcement authorities where the law requires it.

We do not sell your personal data.

4. Storage outside India

Some of our service providers, including Shopify, may store or process data on servers outside India. Where they do, we rely on providers that apply appropriate security safeguards, and transfers are made as permitted under Indian law.

5. Cookies

We use cookies and similar tools to keep your cart working, remember your preferences and understand how the website is used. You can block or delete cookies in your browser settings; some features, such as the cart, may not work without them.

6. How long we keep it

We keep your data only as long as needed for the purposes above, and for as long as tax, accounting or other laws require us to keep records. After that, we delete it or make it anonymous.

7. How we protect it

We follow reasonable security practices, including access controls, encrypted connections (HTTPS) and trusted service providers. No system is perfectly secure, but if a personal data breach affects you, we will inform you and the authorities as the law requires.

8. Your rights

Subject to the DPDP Act, you can:

  • Ask for a summary of the personal data we hold about you and how we use it;
  • Ask us to correct, complete or update it;
  • Ask us to erase it, unless we must keep it by law;
  • Withdraw your consent at any time, without affecting processing already done;
  • Nominate another person to exercise your rights if you die or become unable to;
  • Raise a grievance with us and, if you are not satisfied with our response, complain to the Data Protection Board of India.

To use any of these rights, write to our Grievance Officer below.

9. Children

Our website is meant for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or guardian. If you believe a child has shared data with us, write to us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its updated date.

Grievance Officer

In line with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

Vedansh Goyal, Co-founder
Natturz Bio Kontrol Private Limited, M-13, LGF, South Extension Part 2, New Delhi 110049
Email: vedansh@natturz.com
Phone: +91 99102 65637

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.