Last updated: 29 September 2026

This website, www.1.5degree.co (“Website”), is owned, operated and maintained by Natturz Bio Kontrol Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at M-13, LGF, South Extension Part 2, New Delhi 110049 (“Company”, “1.5 Degree”, “we”, “us” or “our”).

The Website provides information regarding our products, including plant-based frozen desserts, gelatos, kulfi, beverages and other food products, and may also facilitate the purchase of such products by customers.

By accessing, browsing or using this Website, or by placing an order for any product through the Website, you (“you”, “your”, “customer” or “user”) agree to be bound by these Terms & Conditions (“Terms”), our Privacy Policy, Shipping/Delivery Policy, Cancellation & Refund Policy and any other policies displayed on the Website.

If you do not agree with these Terms, please do not use the Website or place an order through it.

1. About the Website

The Website is made available to provide information about 1.5 Degree and its products and, where enabled, to facilitate online purchases.

The Company reserves the right to modify, suspend, discontinue or update any portion of the Website, including product listings, prices, descriptions, availability, features and content, at any time without prior notice.

Continued use of the Website after any modification shall constitute acceptance of the revised Terms.

2. Eligibility

By using the Website or placing an order, you represent that:

• You are legally competent to enter into a binding contract under applicable Indian law;
• The information provided by you is true, accurate and complete;
• You will use the Website only for lawful purposes; and
• You will not use the Website for any fraudulent, unlawful or unauthorized activity.

If you are placing an order on behalf of another person or entity, you represent that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, ingredients, nutritional information, allergen information, pack sizes and other product information displayed on the Website are accurate.

However, minor variations may occur in:

• Product appearance;
• Colour;
• Texture;
• Packaging;
• Labelling;
• Presentation; and
• Product availability.

Images displayed on the Website are for representation purposes and actual products may vary slightly from the images shown.

The Company reserves the right to modify product formulations, packaging, ingredients or specifications in accordance with applicable laws and regulatory requirements.

4. Food Product & Allergen Information

Our products may contain or be manufactured in facilities that handle various ingredients and allergens.

Customers are advised to carefully review the ingredient and allergen information provided on the Website and/or product packaging before consumption.

If you have a known food allergy, intolerance or dietary restriction, you should verify the applicable product information before placing an order.

The Company shall not be responsible for any adverse reaction arising from consumption of a product where the relevant ingredient or allergen information was properly disclosed and the product was consumed contrary to the customer's dietary requirements.

5. Plant-Based / Product Claims

Where a product is described as plant-based, lactose-free, cholesterol-free, dairy-free, vegan or by any other specific product attribute, such description shall apply only to the particular product and formulation for which the claim is made.

Customers should refer to the current product label and product description for applicable information.

Product claims are subject to applicable food laws, regulations and regulatory requirements in India.

6. Product Availability

All products displayed on the Website are subject to availability.

The Company reserves the right to:

• Limit quantities available for purchase;
• Restrict orders to particular locations;
• Discontinue any product;
• Modify product availability;
• Cancel an order where a product is unavailable; or
• Substitute or modify packaging where reasonably necessary.

If an ordered product becomes unavailable after an order has been placed, the Company may cancel that portion of the order and process an applicable refund.

7. Prices and Taxes

All prices displayed on the Website shall be in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes, delivery charges or other charges depending upon the manner in which the price is displayed.

Applicable GST and other statutory charges, wherever applicable, shall be charged in accordance with prevailing law.

The Company reserves the right to change product prices at any time. However, the price applicable to a successfully placed order shall ordinarily be the price displayed at the time of order confirmation, subject to correction of any obvious pricing or technical error.

8. Orders

When you place an order through the Website, you are making an offer to purchase the selected products.

An order shall be considered accepted only when the Company issues an order confirmation or otherwise confirms acceptance of the order.

The Company reserves the right to refuse or cancel any order, including where:

• The product is unavailable;
• There is an error in the product description or price;
• The delivery address is outside our serviceable area;
• There is suspected fraud or unauthorized activity;
• The order quantity appears commercially unreasonable;
• Payment has not been successfully received; or
• Circumstances beyond our reasonable control prevent fulfilment.

If payment has already been received for an order that is cancelled by the Company, the applicable amount shall be refunded in accordance with the Company's Refund Policy.

9. Payment

Payments may be processed through third-party payment gateways or other payment service providers made available on the Website.

The Company does not ordinarily store complete card, banking or other sensitive payment credentials.

You agree to provide accurate payment information and authorize the applicable payment provider to process the transaction.

The Company shall not be responsible for unauthorized transactions resulting from circumstances beyond its reasonable control, subject to applicable law.

10. Delivery

We may offer delivery through our own logistics arrangements or third-party delivery partners.

Delivery timelines displayed on the Website are estimates and may vary due to:

• Weather conditions;
• Traffic;
• Logistics disruptions;
• Product availability;
• Customer availability;
• Location-specific restrictions;
• Force majeure events; or
• Other circumstances beyond our reasonable control.

Frozen and temperature-sensitive products may require special handling during transportation.

The customer is responsible for providing an accurate and complete delivery address and contact details.

Once an order is delivered to the address provided by the customer, responsibility for appropriate storage and handling of the product shall pass to the customer, subject to applicable law and the Company's policies.

11. Receipt and Storage of Frozen Products

Customers should promptly receive frozen products upon delivery and store them in accordance with the storage instructions appearing on the product packaging.

Customers should not consume products that appear to have been improperly stored, materially damaged, contaminated or otherwise compromised.

Any concern regarding the condition of a product at the time of delivery should be reported to the Company as soon as reasonably possible, preferably with photographs and relevant order details.

12. Cancellation, Returns and Refunds

Due to the perishable and temperature-sensitive nature of certain food products, returns may not be accepted in the same manner as ordinary non-perishable consumer goods.

Cancellation, refund, replacement and return requests shall be governed by the Company's Cancellation & Refund Policy displayed on the Website.

Where permitted, a customer may be required to provide:

• Order number;
• Photographs/videos of the product or packaging;
• Description of the issue;
• Delivery details; and
• Other information reasonably required to investigate the complaint.

Refunds, where approved, shall ordinarily be processed through the original payment method or another method permitted by the Company/payment provider.

Nothing in these Terms shall restrict any statutory rights available to consumers under applicable law.

13. Damaged, Incorrect or Defective Products

If you receive a product that is materially damaged, incorrect or otherwise appears to have a manufacturing or quality issue, you should contact us promptly after delivery.

The Company may investigate the complaint and, where appropriate, offer a replacement, refund or other remedy in accordance with applicable law and Company policy.

The Company may request reasonable evidence, including photographs of the product, packaging, batch number, invoice and delivery condition.

14. Website Content

All content available on the Website, including logos, brand names, product names, photographs, graphics, videos, text, product descriptions, designs, illustrations, website layout, software and other materials, is owned by or licensed to Natturz Bio Kontrol Private Limited / 1.5 Degree, unless otherwise stated.

Such content is protected under applicable intellectual property laws.

No person may reproduce, modify, distribute, transmit, publish, commercially exploit or otherwise use such content without prior written permission from the Company, except as permitted under applicable law.

15. Trademarks

1.5 Degree, its logos, product names, slogans, designs and other marks may constitute trademarks or intellectual property of the Company or its licensors.

Nothing contained on the Website shall be interpreted as granting any license or right to use such trademarks without prior written consent.

16. User Conduct

You shall not use the Website:

• For any unlawful, fraudulent or unauthorized purpose;
• To interfere with the operation or security of the Website;
• To introduce viruses, malware or other harmful code;
• To attempt unauthorized access to any system or account;
• To collect information about other users without authorization;
• To impersonate another person or entity;
• To place fraudulent or commercially abusive orders; or
• In any manner that may damage the reputation, operation or security of the Company.

17. Third-Party Links and Services

The Website may contain links to third-party websites, applications, payment gateways, delivery partners or other services.

Such links are provided for convenience.

The Company does not necessarily endorse or control third-party websites or services and shall not be responsible for their content, availability, policies or practices.

Use of third-party services may be subject to separate terms and privacy policies.

18. Accuracy of Information

We make reasonable efforts to maintain accurate information on the Website.

However, the Company does not warrant that the Website or all information available through it will always be complete, accurate, current, error-free, uninterrupted or suitable for every particular purpose.

The Company reserves the right to correct errors, omissions or inaccuracies at any time.

19. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of the Website or products purchased through it, except to the extent such liability cannot legally be excluded.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law.

The Company's liability, where legally applicable, shall be determined in accordance with the nature of the claim and applicable law.

20. Indemnity

You agree to indemnify and hold harmless the Company, its directors, officers, employees, affiliates and service providers from claims, losses, liabilities, damages and expenses arising from:

• Your breach of these Terms;
• Your misuse of the Website;
• Fraudulent or unauthorized use of the Website;
• Violation of applicable law; or
• Violation of the rights of any third party.

This clause shall apply to the extent permitted by applicable law.

21. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, process and protect personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

22. Force Majeure

The Company shall not be responsible for delay, interruption or failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, extreme weather, fire, flood, epidemic/pandemic, war, civil unrest, strikes, governmental restrictions, transportation disruptions, supply-chain disruptions, power failures, internet failures or other force majeure events.

23. Modification of Terms

The Company may modify these Terms from time to time.

The updated Terms shall be posted on the Website with the relevant effective or updated date.

Your continued use of the Website after such changes shall constitute acceptance of the revised Terms, to the extent permitted by applicable law.

24. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having appropriate jurisdiction at New Delhi shall have jurisdiction over disputes arising in connection with these Terms or the use of the Website.

Nothing in this clause shall restrict any mandatory consumer rights or statutory remedies available to a customer under applicable law.

25. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, such provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

26. Entire Agreement

These Terms, together with the Privacy Policy, Cancellation & Refund Policy, Shipping/Delivery Policy and any other applicable policies displayed on the Website, constitute the terms governing your use of the Website and purchase of products through it.

27. Contact Us

For questions, complaints, product-related concerns or other communications relating to these Terms, you may contact us at:

Natturz Bio Kontrol Private Limited
Brand: 1.5 Degree
Registered Office: M-13, LGF, South Extension Part 2, New Delhi 110049
Email: vedansh@natturz.com
Customer Care: Contact us page
Website: www.1.5degree.co